FORMAL PAGES
Complaints and Returns
Information on submitting complaints, order changes, and return handling rules at PL Strefa.
INFORMATION PAGE
Return of purchased voucher
You bought a voucher as a gift, but the recipient wasn't as enthusiastic about the jump as YOU? Changed your mind and want to wait a bit longer before making the jump? Something happened that you didn't foresee and you can't make the jump? Don't worry and remember that…:
Every product purchased on our site can be returned within 14 days from the date of purchase – without giving a reason.
You must inform us of your intention to return the product by sending an email to kontakt@plstrefa.pl. The email should include the voucher number assigned during the purchase process and the account number to which we should transfer the money.
The money will be returned to the bank account from which the purchase was made – no later than 14 days from the date of receiving the notification. In the case of a refund for a transaction made by the customer with a payment card, the refund will be made to the bank account associated with the customer's payment card.
Used vouchers are not refundable.
Complaints
We put a lot of effort into ensuring that the services we offer are performed with the utmost care – however, if anything goes wrong, write to us – we will try to make the parachute jump bring only pleasant memories!
The customer has the right to complain about the services we provide.
The complaint should be submitted within 14 days from the date the service was performed by PL Strefa.
The complaint should include the Service Recipient's data, i.e., name and surname, address, order number, and the name of the Service for which the voucher was purchased, as well as a brief description of the problem and the basis for the complaint.
Information regarding the complained service should be sent to us in writing – to the email address kontakt@plstrefa.pl. To expedite the complaint process, we also invite you to contact us on our Facebook profiles.
PL Strefa has 14 days to consider the complaint and propose a solution. However, we strive to respond promptly.
Complaints do not cover rescheduling the jump to another date due to unfavorable weather and technical conditions.
Restrictions on making the jump
For safety reasons:
– the jumper's weight cannot exceed 110 kg
– the jumper's height cannot be less than 140 cm
– the general health condition of the jumper must allow for a safe jump – any deviations from the generally accepted norm should be reported to your doctor and consulted with them regarding the possibility of making the jump
PL Strefa personnel will refuse to make the jump with a person whose condition indicates the consumption of intoxicants – the funds for the purchased jump will not be refunded in such a case – so please – let's celebrate after the jump is completed.
Minors – due to legal regulations – should arrive for the jump with parents or legal guardians, and the consent for the jump should be signed by all guardians or both parents.