Purchase terms

Responsible entity:

S C FINIST SP Z O. O LIMITED PARTNERSHIP

(KRS: 0000633566, NIP: 6312649647, REGON: 243277970)

based in Gliwice, at Rubinowa 2 A street.

The company operates in the form of tandem jumps, aff parachute jumper training, and selling slots for individual jumps for parachutists, in accordance with applicable Polish law.

Skydiving locations are: Gliwice (PL Strefa Silesia), Elbląg (PL Strefa Baltic), Wrocław (PL Strefa Wrocław), Olsztyn (PL Strefa Mazury) and Jastarnia (PL Strefa Hel).

 In the following regulations, we provide you with the most important information and rules regarding the purchase of a parachute jump at our zones.

We have included answers to the most frequently asked questions here. Remember that if you have additional questions – we are at your disposal at our phone numbers, you can also write to us on Facebook or at our email address kontakt@plstrefa.pl.

Definitions

Whenever the following terms are used in these Regulations, they should be understood as follows:

1. Regulations – means this document, constituting the Regulations for the purchase of a voucher for parachute jumps or mini Aff training, carried out by S C Finist sp. z o.o. sp.k. 

2. Service Provider/company – S C FINIST SP Z O. O LIMITED PARTNERSHIP based in Gliwice, at Rubinowa 2 A street, KRS: 0000633566, NIP: 6312649647, REGON: 243277970, email address: kontakt@plstrefa.pl, phone number: +48 602 55 77 57

3. Service – parachute jump at the Service Provider's zones or mini Aff training, carried out by the Service Provider

4. Voucher – a document in paper or electronic form, purchased on the Service Provider's website at: plstrefa.pl, entitling to use the Service

• Service Recipient/Client – entity purchasing a Voucher on the Service Provider's website at: plstrefa.pl, 

Voucher purchase

To perform the service by the company, it is necessary to purchase a voucher for a jump or mini Aff training on our website plstrefa.pl  in the "SHOP" section.

The prices of individual vouchers listed on the website plstrefa.pl/skoki/cennik include VAT at the rate applicable on the day of voucher purchase. 

The purchasing system at our zone is fully fiscalized. For both your and our convenience. This allows you to check the payment status, payment history for a given order at any time. It also helps with returns and complaints. Thanks to it, we have access to the history of each order. Due to this, we only accept electronic payments – made by traditional transfer or via PAYU. There is also the possibility of card payment at the zone. Available payment methods via payment cards: Visa, Visa Electron, Mastercard, MasterCard, Electronic, Maestro. The entity providing online payment services is mElements S.A. 

Confirmation of purchases made on our website is a voucher sent in pdf form to the email address provided by the client in the order – along with the order number. The order number is also the voucher number.

It should be remembered that payments via PAYU are booked once a day – on working days – this means that a payment made on a given day may reach us on the next working day. 

If you decide to pay via transfer – depending on the bank – the payment may reach us within two working days from the moment of payment.

Booking of the payment on our account is decisive in changing the order status to "completed". The order processing time is counted from the moment the funds are credited to our bank account, regardless of the chosen payment method.

The account number for voucher payments is:

Strefa Gliwice – 98 1140 1078 0000 3237 6900 1001
Strefa Elbląg – 71 1140 1078 0000 3237 6900 1002
Strefa Wrocław – 44 1140 1078 0000 3237 6900 1003
Strefa Mazury - 17 1140 1078 0000 3237 6900 1004

Strefa Hel - 87 1140 1078 0000 3237 6900 1005

S C FINIST SP. Z O.O. SP.K.
ul. Rubinowa 2A
44-100 Gliwice

If you have additional questions – we are at your disposal – you can find contact details here.

Voucher realization

1. The voucher for a tandem jump is realized based on the reservation of the date and time of the jump made by the Client on our website at https://manifest.plstrefa.pl/ reservation on designated dates, marked in the jump schedules.

2. Jump dates may vary depending on the jump location chosen by the Client. The jump schedule is launched when the jump season is opened and closed when it ends.

3. Parachute operations depend on the weather – if only the weather conditions are favorable and allow for safe and comfortable jumps – we open the jump season – usually in April – May. The jump season lasts until the weather conditions are favorable, usually until November. Information regarding the opening and closing of the jump season is posted on our website and the company's social media.

Voucher in electronic and paper form

1. After placing an order, the Client receives a voucher in electronic form to the email address provided in the order, for self-printing and filling. Along with the voucher, the order number is sent with the voucher in pdf format. The order number is also the voucher number. If the Client wishes, they can receive a printed voucher in paper form – sent to the address provided in the order. The voucher is in DL format, printed on 300g coated paper. For data security and to avoid it falling into unauthorized hands – the voucher is sent INBLANCO – for self-completion. The Client then only bears the shipping costs of the Voucher, i.e., 35 PLN, added and payable along with the voucher sale price. The voucher is sent within 7 working days by INPOST courier. It is possible to send the voucher only to an address within Poland. 

Voucher validity

1. A voucher purchased on our website plstrefa.pl is valid for one year from the date of purchase. The voucher should be used within this period. After the date indicated in the offer, it is invalid, and the Client has no right to request a refund.
   Exceptions are promotional offers, where due to the shorter validity date of the voucher – its price is lower. This is clearly specified in the specific offer.

2. A voucher whose validity is about to expire can be extended for a fee until the end of the jump season in which its validity is extended. The voucher must be extended before its validity expires by purchasing "voucher validity extension" on the website plstrefa.pl for 350 PLN. If the voucher was purchased for more than one jump – the amount of 350 PLN should be multiplied by the number of jumps listed on the voucher.

3. A voucher that expired no more than 6 months before the date of the request for its extension can be extended for a fee until the end of the jump season in which the request for its renewal was made. The voucher must be extended no later than 6 months after its expiration by purchasing "expired voucher renewal" on the website plstrefa.pl for 600 PLN. If the voucher was purchased for more than one jump – the amount of 600 PLN should be multiplied by the number of jumps listed on the voucher.

4. PL Strefa has no influence on the extension of the validity of vouchers purchased from our intermediaries.

 Reservation of the jump date and time

1. The jump reservation is made in our reservation system – available on the website plstrefa.pl in the "book a tandem jump date" section.

2. The reservation is made based on the order number received at the email address provided during the order. After making the reservation – it is confirmed by an email sent to the provided email address.
   Our employee will contact you by sending an SMS to the phone number provided in the reservation form – no later than the day before the jump, to confirm the reservation and provide information regarding preparation for the jump.

3. The jump reservation through our system is binding. The Client is obliged to inform PL Strefa about the change of the jump reservation date with at least 7 days' notice – by calling the phone number corresponding to the zone location.

4. The tandem jump may be postponed by PL Strefa to another date – due to bad weather or technical conditions. In such a case, we reschedule the tandem jump to the next available – convenient for the Client date. Information regarding the rescheduling of the jump is provided to the Client by phone as soon as possible. The Client has no right to request a refund for the voucher due to the rescheduling of its realization to another date due to weather or technical conditions.

Course of the tandem jump

– You should arrive at the zone at the time set during the reservation process.
– from this moment you will spend about 2 hours at the zone – this is the time during which you fill out documents, pre-jump training is conducted, and preparation for the jump – selection of suit, harness, etc.

Jump execution restrictions

1. For safety reasons:

– the weight of the jumping person cannot exceed 110 kg

– the height of the jumping person cannot be less than 140 cm

– the general health condition of the jumping person must allow for a safe jump – any deviations from the generally accepted norm should be reported to your doctor and consulted with them regarding the possibility of making the jump

PL Strefa staff will refuse to jump with a person whose condition indicates the consumption of intoxicants – the funds for the purchased jump will not be refunded in such a case – so please – celebrate after the jump.

1. Minors – due to legal regulations – should come to the jump with their parents or legal guardians, and the consent for the jump should be signed by all guardians or both parents.

Return of the purchased voucher

You bought a voucher as a gift, but the recipient was not as positively inclined to jump as YOU? You changed your mind and want to wait a little longer to jump? Something happened that you didn't foresee and you can't make the jump? Don't worry and remember that…:

1. Every product purchased on our website can be returned within 14 days from the date of purchase – without giving a reason.

1. You should inform us about the desire to return the product by sending an email to kontakt@plstrefa.pl. The email should include the voucher number – assigned during the purchase process and the account number to which we should transfer the money. 

2. The money will be returned to the bank account from which the purchase was made – within no later than 14 days from the date of receiving the notification. In the case of a refund for a transaction made by the client with a payment card, the refund will be made to the bank account assigned to the client's payment card.

3. Used vouchers are not refundable.

 Complaints

We put a lot of effort into ensuring that the services we offer are performed with the utmost care – if anything goes wrong, write to us – we will try to ensure that the parachute jump brings only pleasant memories!

1. The client has the right to complain about the services we provide.

1. The complaint should be submitted within 14 days from the moment the service is performed by PL Strefa.

2. The complaint should include the Service Recipient's data, i.e., name and surname, address, order number, and the name of the Service for which the voucher was purchased, as well as a brief description of the problem and the basis for the complaint.

3. Information regarding the complained service should be sent to us in writing – to the email address kontakt@plstrefa.pl. To expedite the complaint process, we also invite you to contact us on our Facebook profiles.

1. PL Strefa has 14 days to consider the complaint and propose a solution. However, we strive to respond promptly.

2. Rescheduling the jump date to another date due to unfavorable weather and technical conditions is not subject to complaint.

Information regarding GDPR

We inform you that on May 25, 2018, the Regulation of the European Parliament and the Council of the European Union 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“GDPR”) and the Personal Data Protection Act of May 10, 2018 (Journal of Laws of 2018, item 1000) came into force.

Below are the principles of personal data processing, which we provide in accordance with Article 13 of the GDPR.   Consent to the processing of personal data collected in connection with the use of the website can be given by clicking "Go to the site".

All efforts have been made to ensure technical and organizational measures to protect personal data against accidental or intentional destruction, loss, alteration, unauthorized disclosure, use, or access, in accordance with all applicable regulations.

 Who processes your personal data?

The data controller is S.C. Finist Sp. z o.o. Sp. k based in Gliwice, Rubinowa 2a street. You can contact the Administrator in writing, by traditional mail writing to the address: Rubinowa 2a street, 44-121 Gliwice or by email at: kontakt@plstrefa.pl

The data controller is happy to help with all matters related to personal data protection, in particular, will answer questions regarding the processing of your personal data.

Legal bases for personal data processing:

Legal basis: Article 6(1)(c) of the Regulation of the European Parliament and the Council of the European Union 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (referred to as “GDPR”) in connection with the processing of data such as (Name, Surname, PESEL, contact details, etc.) and also your consent to the processing of personal data. These are independent functioning legal bases.

Reason for processing personal data

Your data is processed for the purposes of making purchases on our website and for marketing purposes. We personalize content and ads and analyze activity on the site and on the Internet.

Period of personal data processing

Personal data will be processed, in the case of processing personal data based on consent, until it is withdrawn. Personal data will also be processed for the period necessary to achieve the purposes mentioned above, and after this period until the expiration of any claims or until the expiration of data storage obligations resulting from legal regulations.
If data processing is based on expressed consent, there is the right to withdraw consent at any time without affecting the legality of processing carried out based on consent before its withdrawal.

 Rights related to personal data processing:

 In connection with the processing of personal data, you have the right to:

access your personal data,

1. rectify your personal data,

2. delete your personal data,

3. restrict the processing of your personal data,

4. object to the processing of your personal data,

5. transfer your personal data,

6. file a complaint with the supervisory authority.

You can exercise the rights mentioned above in particular by: email contact at: kontakt@plstrefa.pl and written contact, by traditional mail to the address: Rubinowa 2a street, 44-100 Gliwice based on the justified interest of the administrator (e.g., for marketing purposes) we will no longer process them for the indicated purposes if you object to such processing. You have the right to object to the processing of your personal data at any time when:

Your personal data is processed based on a legitimate interest or for statistical purposes, and the objection is justified by a particular situation you are in or

Personal data is processed for direct marketing purposes, to the extent that processing is related to such direct marketing. You can object by writing to the email address kontakt@plstrefa.pl
For more information on how to exercise your rights specified above, you can contact the Data Administrator kontakt@plstrefa.pl

Consent

If you consent to the processing of your personal data obtained in connection with your use of the site for marketing purposes and other technologies by storing information or accessing information already stored in the subscriber's or end user's telecommunications terminal equipment (e.g., your computer, laptop, smartphone) click "go to the site". Giving consent is completely voluntary, but necessary to enable us to tailor our services to your preferences. If you do not wish to give consent, please leave the site.

Cookies and analytics 

• The website plstrefa.pl may use cookies and other similar technologies (hereinafter collectively: "cookies"). Cookies are small text information in the form of text files, sent by the server and saved on the side of the person visiting the websites (e.g., on the hard drive of a computer, laptop, or on a smartphone memory card – depending on the device used by the user). 

• These files are needed for traffic analysis and are not necessary for the proper functioning of websites. We provide an easy way to disable these files. 

• By default, most web browsers available on the market accept saving cookies by default. Everyone has the option to determine the conditions for using cookies through their web browser settings. This means that you can, for example, partially limit (e.g., temporarily) or completely disable the possibility of saving cookies – in the latter case, however, this may affect some functionalities of websites.

Final provisions

1. The law applicable to the contract, concluded under the conditions specified in these Regulations, is Polish law.

2. All disputes arising from the conclusion or performance of the service contract will be resolved by the competent common court. 

3. If you have consumer status, you have the option of using an out-of-court method of handling complaints and pursuing claims – detailed information on dispute resolution procedures can be found at: https://polubowne.uokik.gov.pl/. The consumer also has the option of using the EU online ODR platform, available at: http://ec.europa.eu/consumers/odr/.

4. The Regulations come into force upon their posting on the website plstrefa.pl 

5. The Service Provider reserves the right to change these Regulations.

6. The Regulations are valid until revoked.

Best regards,

The PL Strefa Team